Privacy Policy

1. Introduction

LaPioche SA ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our collaborative sharing platform.

We comply with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, profile picture, and password when you create an account
• Profile Information: Bio, location, and other details you choose to share
• Item Information: Descriptions, photos, and details of items you add to your inventory
• Communications: Messages exchanged with other users through our platform
• Feedback: Reviews, ratings, and support inquiries you submit

Information Collected Automatically

• Usage Data: How you interact with the Service, including pages visited and features used
• Device Information: Device type, operating system, browser type, and IP address
• Location Data: General location based on IP address (we do not track precise GPS location)
• Cookies: We use cookies and similar technologies as described in our Cookie Policy

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve the Service
• Create and manage your account
• Facilitate item sharing and communication between users
• Send notifications about your account and activities
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

With Other Users

Your profile information and items are visible to other LaPioche users based on your privacy settings. Messages are shared with their intended recipients.

With Service Providers

We work with third-party service providers who assist us in operating the Service, including:

• Cloud hosting providers
• Analytics services
• Email delivery services
• Customer support tools

For Legal Reasons

We may disclose information if required by law or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for:

• Compliance with legal obligations
• Resolution of disputes
• Enforcement of our agreements
• Legitimate business purposes (e.g., aggregate analytics)

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@lapioche.ch.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Service functionality.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.